Frequently Asked Questions

1. What payment methods do you accept?

We accept the following secure and convenient payment options:
Visa, Mastercard, American Express (AMEX), Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Meta Pay (for Instagram/Facebook checkout)

2. In what currency will I be charged?

All transactions are processed in United States Dollars (USD).

3. Is it safe to pay on your website?

Yes. Your payment details are protected using industry-standard encryption and security protocols. We do not store any credit card information on our servers.

4. When will I be charged for my order?

You’ll be charged at the time of purchase. Orders are not processed or shipped until full payment has been successfully received.

5. What should I do if my payment doesn’t go through?

If you experience issues during checkout, please verify your payment details or try another payment method. For further assistance, contact us at ygdev@bophaus.shop.

6. How long does it take to process my order?

All orders are processed within 1–3 business days. Custom or made-to-order items may take longer depending on the design.

7. How much is shipping, and how long does it take?

Shipping costs are calculated at checkout based on your location and order weight. Estimated delivery times:

  • USA: 3–7 business days

  • International: 7–21 business days

Delivery time may vary depending on carrier delays or customs processing.

8. Which carriers do you use for shipping?

We partner with trusted carriers like USPS, UPS, and DHL. A tracking number will be emailed to you once your order has shipped.

9. Do you ship internationally?

Yes. We ship worldwide. International customers are responsible for any customs duties or import taxes.

10. Can I change my shipping address after placing an order?

Please double-check your address before submitting your order. We are not responsible for deliveries to incorrect or undeliverable addresses provided by the customer.

11. What if my package is lost or damaged in transit?

If your package is damaged or lost, contact us within 7 days of delivery. We’ll investigate and help resolve the issue as quickly as possible.

12. What is your return policy?

We accept returns within 15 days of delivery for unused, non-custom items in their original condition and packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

13. Can I return custom or made-to-order items?

No. Custom and made-to-order items are non-refundable, unless they arrive damaged or defective.

14. What should I do if I receive a damaged or defective item?

Contact us within 7 days of delivery and include a clear photo of the damaged item and packaging. We will arrange a replacement or refund after reviewing your claim.

15. How long do refunds take?

Once your return is received and approved, a refund will be issued to your original payment method within 5–7 business days.